About Us

About Us

Teleperformance in Nordic was founded in 1985 and became one of the leading contact center outsourcing providers in the Swedish market.

Teleperformance in Nordic is one of the largest customer service providers in the Nordic countries with over 1,500 employees in contact centers across the Nordic region (Sweden, Denmark, Norway and Finland).

Our services are tailored to individual requirements and needs, and include omnichannel customer service (including social media) and Customer Relationship Management (CRM), customer acquisition, back-office processing, debt collection, multilingual services and technical support.

We cover a breadth of industries from well-known Swedish, Nordic, and global brands within the Media, Publishing, Cable TV, Mobile, Automotive, Financial, and Consumer Electrical sector, as an example.

Our clients choose us because:

• We understand our clients' markets and have the experience to provide the solutions they need.

• We offer the financial stability of our global Group, combined with leading Nordic market expertise.

• We have a great team. We succeed in our business through our greatest asset - our people.

• We offer a Nordic solution by providing multilingual customer care programs (Norwegian, Swedish, Finnish, and Danish).

At Teleperformance in Nordic, our goal is to hire the right people through a dynamic recruitment process and then to continually develop their career so that they exhibit a knowledgeable, strong, confident and positive culture.

At Teleperformance in Nordic, our goal is to hire the right people through a dynamic recruitment process and then to continually develop their career so that they exhibit a knowledgeable, strong, confident and positive culture.

We are experts in people interactions, and this gives us the edge in delivering a superior customer experience in every contact.

We constantly invest in research and development to get a deeper understanding of customers’ thoughts, behaviors, and needs, across different countries, industries, channels, and generations. Our knowledge, technology, and market expertise, built through years of experience, allow us to successfully provide unique interactions all over the world.

  • More than a bridge between customers and brands
    We bring a strategic vision to increase the loyalty and value of your customer base, from solutions to implementation.
  • An efficient and unique operation, no matter the location
    With the best global practices while learning and evolving with each interaction, we provide billions of connections with customers every year on every channel, and have a deep understanding of local markets as a result.
  • The right answer through the right channel at the right time
    The knowledge of customer behavior through analytics allows us to provide meaningful information that can be used to enhance products and services, and deliver real business results.
  • Emotional intelligence and empathy drive happiness
    With technology and AI integration, we are able to enhance the performance of the team, emphasizing the human touch, as well as to implement operations that allow everyone to perform strategically, precisely, and in a timely manner, no matter the location, while maintaining flexibility and the highest security standards.
  • Valuable relationships between companies and customers
    We make our team an extension of each one of our partners, developing every member into an interaction expert who is able to leave a positive impact for brands and make a difference.
  • Interacting to move the world
    Each interaction can open opportunities to improve, rebuild and renew trust. That is why we work to make a difference in people’s lives every day.
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