About Us

About Us

Teleperformance in Nordic was founded in 1985 and became one of the leading contact center outsourcing providers in the Swedish market.

Teleperformance in Nordic is one of the largest customer service providers in the Nordic countries with over 1,500 employees in contact centers across the Nordic region (Sweden, Denmark, Norway and Finland).

Our services are tailored to individual requirements and needs, and include omnichannel customer service (including social media) and Customer Relationship Management (CRM), customer acquisition, back-office processing, debt collection, multilingual services and technical support.

We cover a breadth of industries from well-known Swedish, Nordic, and global brands within the Media, Publishing, Cable TV, Mobile, Automotive, Financial, and Consumer Electrical sector, as an example.

Our clients choose us because:

• We understand our clients' markets and have the experience to provide the solutions they need.

• We offer the financial stability of our global Group, combined with leading Nordic market expertise.

• We have a great team. We succeed in our business through our greatest asset - our people.

• We offer a Nordic solution by providing multilingual customer care programs (Norwegian, Swedish, Finnish, and Danish).

  • make each interaction simpler, faster, better, safer, more cost-effective


  • deliver proven global best practices


  • combine high-tech and high-touch with Lean Six Sigma discipline


  • drive digital transformation by leveraging technology, analytics, and process excellence

  • At Teleperformance in Nordic, our goal is to hire the right people through a dynamic recruitment process and then to continually develop their career so that they exhibit a knowledgeable, strong, confident and positive culture.

    At Teleperformance in Nordic, our goal is to hire the right people through a dynamic recruitment process and then to continually develop their career so that they exhibit a knowledgeable, strong, confident and positive culture.

    We are experts in people interactions, and this gives us the edge in delivering a superior customer experience in every contact.

    In a digital world that is full of challenging frictions, where customers aren’t robots,
    but emotional beings, how can your company achieve customer management
    success? It’s simple: you need to partner with the right organization.

    • Lean Six Sigma is Part of Our Mindset
      To improve performance, we have aligned our high-tech, high-touch approach with the Lean Six Sigma discipline. This means that all our management processes aid in avoiding redundancy and in delivering simpler, faster, better, safer, and more cost-effective interactions.
    • Diversity Matters
      Each customer is unique, and our diversity allows us to interact with them in a unique way. We truly believe that despite our differences, we are bound by a common thread: our shared humanity and empathy for customers. With the largest, highly skilled, and multicultural team, our diversity is our source of strength that enables us to generate fresh ideas and perspectives.
    • The right answer on the right channel at the right time
      The knowledge of customer behavior through analytics allows us to provide meaningful information that can be used to enhance products and services, and deliver real business results.
    • Security and data privacy are essential parts of our culture
      To protect our clients’ security, we constantly adapt to new technologies, monitor risks and threats, and comply with international regulations on data privacy.
    • Valuable relationships between companies and customers
      We make our team an extension of each one of our partners, developing every member into an interaction expert who is able to leave a positive impact for brands and make a difference.
    • Interacting to move the world
      Each interaction can open opportunities to improve, rebuild, and renew trust. That is why we work to make a difference in people’s lives every day.
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