Image Secure ;
Global VT Architect
Image Icon Colombia · Colombia
Category Tech & IT
Requisiton 1222

Global VT Architect

What We’re Looking for ⬇️


Requirements:

  • Degree in Business or Computer Science or equivalent experience.
  • 5-10+ years of relevant industry experience management.
  • English Level: B2.

Responsibilities:

  • Analyze business requirements to develop technical voice solutions and their framework.
  • Planning and executing proofs-of-concept by leveraging the latest cloud and call center as a
    service voice solution. (i.e. Teams/NICE InContact/Five9/Avaya/Genesys/Cisco ICM/ AWS
    Connect).
  • Develop test plans, implementation plans, and project timelines for various projects.
  • Perform modeling, analysis, and planning.
  • Designing and deploying complex contact center solutions leveraging traditional and cloud
    platforms and technologies.
  • Stay abreast of new and emerging technology.
  • Supplier management/collaboration.
  • Call recording platforms, IVR solutions, WFM (NICE, Verint, Aspect).