Lima I Teleperformance abre vacante de servicio al cliente
Customer Service Associate [Inglés 90%]
Peru · Lima
Category Customer Service
Requisiton 1002

Customer Service Associate [Inglés 90%]

What We’re Looking for ⬇️


Technical Skills:

  • High school graduate (Must present diploma or certificate)
  • English Level: B2 or Above

Competencies and Specific Skills:

  • Active listening
  • Communication skills
  • Customer orientation (Empathy)
  • Problem resolution
  • Attention to detail

Responsibilities:

  • Responds to messages on the phone, chat, and email queues.
  • Maintains acceptable call times and email handling time, while remaining friendly and informative.
  • Demonstrates the sense of urgency appropriate for client responses.
  • Maintains productivity and quality standards.
  • Demonstrates accurate and professional customer service on time.
  • Maintains a professional attitude and represents the company positively.
  • Demonstrates proper knowledge and use of departmental resources, policies, and procedures.
  • Actively search for solutions and identify trends for the appropriate staff, including possible solutions or suggestions