Customer Service Representative - Advanced English Level - NB

• High school graduate (Must present diploma or certificate).
• English Level: C1 or above.

Competencies and Specific Skills:

• Communication skills.
• Customer orientation (Empathy).
• Problem resolution.
• Attention to detail.

Responsibilities:

• Demonstrates high comprehension and use of the English language.
• Demonstrates accurate and professional customer service on time.
• Maintains a professional attitude and represents the company positively.
• Demonstrates proper knowledge and use of departmental resources, policies, and procedures.
• Responds to messages on the phone, chat, and email queues.
  Maintains acceptable call times and email handling time, while remaining friendly and informative.
• Maintains productivity and quality standards.
• Actively search for solutions and identify trends for the appropriate staff, including possible solutions or suggestions.
• Demonstrates the sense of urgency appropriate for client responses.

Work Experience:

• Not a must as long as the candidate complies with skills and competencies.
• Sales.

Schedule:

• 48 hours per week.
• 2 days off per week.

Salary:

• Basic + variable + sodexo bonus.